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Update to Cancellation Policy During COVID-19

Update to Cancellation Policy During COVID-19

20 April 2020


Refunds During COVID-19

The Actors Centre is an unsubsidised charity which relies on our membership, workshops and theatre income to stay afloat and COVID-19 represents a very real threat to the future of our organisation. We receive no public funding and it is an unprecedented and worrying time for our staff who work tirelessly to offer a range of workshops and theatre programmes that support artists and engage audiences. However, we have always placed our members and audiences at the heart of what we do and during this crisis, that is what we will continue to do.

While, we would ask people to kindly consider donating this money to The Actors Centre to help ensure its survival, we will, of course, honour any last-minute refund requests in the below manner.

As we are currently working with a reduced staff capacity, we ask for your understanding and patience in processing these requests.

Please Note: The deadline for refund requests is 5pm on Friday 24 April. Requests made after this date will not be accepted. 
 

Workshops for Members of The Actors Centre

  • From now until further notice, 100% of the workshop price will be credited onto your Actors Centre account. We are waiving the current 2 and 4 day notice periods in relation to credit.
     

Tickets for the Tristan Bates Theatre

  • We will accept any ticket refund requests and will refund onto the original payment method. We are waiving our current policy of no refunds or exchanges.
     

Postponed Events

All in-house workshops and theatre performances will cease during this period. Many theatre productions have already been rescheduled and are available to view here. If you had already booked onto one of these productions and wish to transfer your ticket to a new date, please email [email protected] Further details about postponed events will be announced in due course.
 

Revised Opening Hours

Please note that as of Monday, 20 April, The Actors Centre is now operating under reduced hours and capacity. The Actors Centre will remain closed until 22 June with a limited team working Monday - Thursday, 9.30am - 5.30pm. Please bear with us as we navigate through this incredibly challenging time and allow additional time for a response to any queries via email.

 


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