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Sunnymead Court: Audience FAQs

Sunnymead Court: Audience FAQs

19 September 2020


Can I use the toilet before the show?

Yes, once you are inside the venue, you will be able to use the toilet before the show begins. You will need to adhere to the one-way system demarcated throughout the building, which will mean that you will have to rejoin the external queue to be readmitted to the theatre. Please note that it will not be possible to enter the building to use the venue before the auditorium opens. 
 

Can I buy a drink now to be delivered to my seat?

Yes, all pre-show drinks must be pre-ordered and these will be delivered to your seat. The bar will only be open to patrons following each performance, therefore unless your drink is pre-ordered ahead of your arrival, you will not be able to get one until after the show. Please click here to pre-order your drinks and please ensure that you are selecting the correct performance date and time.
 

Can I reserve a table post show in the bar?

It will not be possible to reserve a table at the bar, these will be offered on a first-come, first-served basis. To comply with recent Government guidelines, no more than six people will be permitted at one table. 
 

How long is the show?

Sunnymead Court lasts for 45 minutes with no interval.


Will the recent 10pm curfew impact Sunnymead Court?

No performances will be impacted by the 10pm curfew, however last orders in our Green Room Bar will be at 9.45pm.
 

Will I have to queue outside the theatre?

Yes, there will be a socially distanced queue in operation and you will be required to wait outside before being admitted to the theatre.
 

Can I buy a ticket on the night?

To protect your safety, we strongly advise everyone planning on attending the show to pre-book their ticket online. There will be a separate non-ticket holders and returns queue for each performance, however tickets will be sold on a first-come, first-served basis. All transactions will be cashless. Please click here to book tickets.
 

Do I need to print out my ticket to be scanned?

No. We will check in each patron using our ticketing and Track and Trace system. You will need to provide us with your full name (under which the ticket was booked) and your email address. Using these details, a staff member will retrieve your ticket order and check you in. 
 

Is there an interval?

No, there is no interval.
 

Can I come out of the theatre once I have entered?

The house will open 15 minutes before the scheduled start time of each performance. Once you have entered the theatre, you may leave before the performance commences and you must rejoin the external queue to gain readmittance to the theatre. Please note if the performance has already began, you will not be readmitted.
 

What is your latecomer policy?

Latecomers will not be admitted.
 

I am waiting for my partner/friend/parent(s), can they come in late?

If you are waiting for another member of your party, you may wait for them to arrive and then join the socially distanced queue. If they are late and the performance has already commenced, you/they will not be able to gain entry.
 

Is there a programme for the show?

Yes, there will be a digital programme for Sunnymead Court, which will be available to download here
 

Can I take my face covering off in The Actors Centre?

Face coverings must be worn throughout The Actors Centre, including during the performance of Sunnymead Court. You may take off your face covering in the theatre if you need to take a drink and if you are sitting in the Green Room Bar, your face covering will not be required, however you must wear your face covering once you leave your table. A face covering will be required throughout the building in all other instances. 
 

How come someone isn’t wearing a face covering?

Some people will have a medical exemption and for that reason, won’t be wearing a face covering. The Actors Centre will be notified if anyone present won’t be able to wear a face covering.
 

Will The Actors Centre be taking my temperature before I enter?

No. As temperature checking is not a reliable method of diagnosing Covid-19, The Actors Centre will not be taking temperatures. For more information: https://www.gov.uk/government/news/dont-rely-on-temperature-screening-products-for-detection-of-coronavirus-covid-19-says-mhra
 

What safety procedures are in place for Sunnymead Court?

A one-way system and social distancing will be in operation throughout the building. All staff will be wearing visors and there will be hand sanitising stations located throughout the building. There will also be a maximum number of people admitted to the toilet at any one time and all payments will be cashless. Please click here for a full breakdown of our Covid-19 Safety Procedures.


 

Can I go to the bar for a post-show drink?

Yes, we would love to welcome you for a post-show drink. Each showing will have a designated time period at the bar to safely accommodate audience members and our building’s Covid-19 capacity: 

  • 7pm showing: last orders at 8.45pm and leaving the bar by 9pm

  • 8.30pm showing: last orders at 10.30pm and leaving the bar by 11pm
  • 3pm matinee: you may remain in the bar until 6.15pm
     

Can I pay for my drinks with cash?

No, all payments must be via card or contactless.
 

Do you have a cloakroom?

No, there will be no cloakroom facility during Sunnymead Court.
 

Can I store any large items in the venue?

No, it will not be possible to store large items in the building.
 

How can I donate?

You can donate to The Actors Centre by visiting actorscentre.co.uk/donate
 

What else happens at The Actors Centre?

The Actors Centre runs a year-round programme of workshops, masterclasses and theatre. It is home to the Tristan Bates Theatre (its flagship theatre) and the John Thaw Studio, which offers a home for work-in-development. Due to the impact of Covid-19, immediately following the run of Sunnymead Court, The Actors Centre will remain closed for the remainder of 2020 and will continue to operate workshop and theatre programmes online.

 


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