The Actors Centre

Terms & Conditions

General

  • The Actors Centre reserves the right to refuse or withdraw membership.
  • Violence, abuse, harassment of any form, damage to equipment or premises or any form of illegal activity on the premises will not be tolerated. Anyone engaging in any such activities will have their membership revoked and the Actors Centre reserves the right to pursue matters further.
  • Members visit the Actors Centre and attend workshops at their own risk.
  • The workshop leaders have the right to remove individuals from workshops where their behaviour is deemed to be detrimental to the quality of the session for the majority.
  • The Actors Centre does not suspend or refund membership fees.
  • It is your responsibility to ensure that we have your correct address, phone number and email address at all times.
  • Please arrive on time for workshops as latecomers may not be admitted, and no refund will be given. Non-attendance or persistent lateness is viewed as demonstrating a lack of professionalism that may be deemed incompatible with your ongoing membership of the Centre.

Booking Workshops

  • Workshops must be paid for at the time of booking.
  • The Actors Centre does not accept cheques or American Express
  • Online Bookings: Workshops are not booked until you complete the Worldpay payment process. If you do not complete the Worldpay process your booking will not be confirmed.
  • Alternative Booking Methods: If you book workshops in person, payment is required at the time of booking. If you book workshops over the phone, credit/debit card details will be taken and payment will be taken at the time. If you leave a message and there are spaces available on the workshop you wish to book, you will be booked on and then contacted for payment details. If you cannot be reached we leave a voice message or send an email to confirm your booking. If you request to be booked onto a workshop via email, you will be emailed confirmation of the booking and asked to contact the Bookings Office at your earliest convenience to make payment.
  • When contacting the Bookings Office, please be clear whether you are simply making an enquiry as to availability or if you would actually like to book a place, as once we have confirmed your booking you will be liable for the workshop fee whether or not you have paid. If you have not heard from the Bookings Office within 5 working days, it is your responsibility to contact us to check the status of your booking.
  • If you wish to book a drop-in workshop and pay when you arrive, you must call the Bookings Office on the day of the workshop and reserve a place. If you wish to secure a place in advance, this must be done using the regular bookings and payment procedures.
  • Membership must be active at the time of participating in any workshop.

Cancellations

  • If, for whatever reason, you are unable to attend a workshop that you have booked, you must let the Bookings Office know as soon as possible. If you cancel with more than 1 week’s notice you will not incur a cancellation fee. If you cancel before noon the working day before the workshop is due to start, 80% of the workshop cost is refunded as credit. If you have not yet paid, you will still be liable for the 20% cancellation fee. The 20% cancellation fee will be capped at £20. Workshops cancelled later than noon the working day before the workshop is due to start will not receive any refund. If you have not yet paid, you will still be liable for the full workshop fee.
  • Credit notes will be valid for 18 months from the date of cancellation.
  • We do not transfer bookings. You must cancel and rebook.
  • Once you are booked on a workshop (paid or unpaid), if you do not cancel, you will be liable for the workshop fee whether or not you attend.
  • If you cannot attend a workshop on the day you must contact the Bookings Office to let us know. If we do not hear from you, you may not be booked on that workshop again in the future. Non-attendance or persistent lateness is viewed as demonstrating a lack of professionalism that may be deemed incompatible with your ongoing membership of the Centre.
  • No refund will be available if you miss the first day of a course and the tutor refuses to accept you for the remainder.      

Membership

  • If you renew before your membership expires you will receive a £10 credit bonus.
  • The Actors Centre reserves the right not to renew your membership if there are questions about whether your behaviour and/or standard of professionalism are compatible with the Centre's terms regarding acceptable behaviour.
  • Membership must be active at the time of participating in any workshop.

Credit

  • Credit from cancelled or unavailable workshops will be held on your Actors Centre account and may be used to pay for workshops or membership.
  • You may contact us to request a refund of your credit. To keep in line with banking procedures, refunds will be paid in the manner by which the original payment was made. Cash payments will be refunded by cheque at the end of each month.
  • Credit notes are valid for one year from the date of issue. Six months after a membership expires, remaining unclaimed credit will be absorbed by the Actors Centre.

Food and Drink

  • The Actors Centre provides the Green Room Cafe Bar for members and their guests, serving good value hot and cold drinks, cakes, sandwiches and soups. Drinks, cakes, sandwiches and soups purchased from outside the Centre must not be consumed in the Green Room Cafe.
  • Food must not be consumed in any of the studio spaces. Hot drinks may be brought in in paper/polystyrene cups and cold drinks in re-sealable bottles. For health and safety reasons crockery and cutlery must not be brought into the studio spaces.

Signing in Guests

  • Members can sign in up to four guests to the Green Room Café. Please note you will need to meet your guests yourselves and sign them in. The Actors Centre reserves the right to refuse entry. Guests are not permitted to take part in or observe any workshops.